• Hi, thanks for using iterateBUILD and trusting us with your data!

  • This policy was written to help you understand what information we collect, how we use it and the choices you have about it. We are a cloud-based Internet company, which makes some of the information a bit technical. We do try our best to use language that explains things in a clear way. We welcome you to contact us if you have questions or would like clarifications about your choices regarding your data.
  • The short version

    • The applicability of this Privacy Policy applies to your Personal Data when you use:
      • iterateBUILD website
      • iterateBUILD products, tools, APIs, managed services and self-managed services (collectively “SaaS”).
    • Collectively, we refer to both the website and our SaaS as our "Service".
    • This Privacy Policy describes how we use your data. Regardless of where you are, where you live or your citizenship. We provide you with the same high standard of privacy protection when you are using iterateBUILD Services, as all our users regardless of their country of origin or location around the world.

What we collect

We collect and store (“collect”) different categories of data depending on the activities that you need to accomplish and the operations that we need to support the completion of those activities. We described the categories below and the correlated processing of your data for the Services.
  • Information You Provide Us Directly:

    We collect the following (non-exhaustive) Personal Data that you provide to us, for example:
    • Account Information: When you voluntarily register for your account with iterateBUILD services, we collect necessary information that identifies you such as your name, username, email address and password. This information is collected for free and paid users (“all users”) of our Services.
    • Profile Information: We collect information that you voluntarily provide in your user profile; this may include your public avatar (which may be a photo), additional email addresses, company/organization name, job title, country, social media handles and links, and biography. Depending on the privacy setting you apply, the profile information may be visible to other users of our services and the public. This information is collected for all users of our Services.
    • Payment Information: If you purchase a paid subscription from iterateBUILD -- Thank you!

      For users with paid subscriptions, we will securely collect payment information from you that may include your name, billing address and credit card or bank information. We may also use your credit card information to verify your identify and prevent abuse of our services or harm to other customers.

      Please note that iterateBUILD does not directly process or store your entire credit card number, but we do direct that information to our third-party payment processors for processing. This information is only collected for paid users our Services or in instances where we need to prevent abuse of our Services.
    • Marketing Contact Information: If you request iterateBUILD, its employees or affiliates to contact you, or sign up for marketing materials or events, we may collect information such as name, address, email address, telephone number, company name, and size of company. This information may be collected through third-party channels as well as through the use our Services.
    • Licensee Information: In the instances that we provide individuals, teams or companies (“licensee”) with license keys for free or paid services, we collect the licensees' name, email address and similar information associated with the licensee.
    • Customer Support and Professional Services Information: If you contact iterateBUILD customer support or receive professional services, we will collect information about you related to your account and to the requests you are making or the Services being provided. Customer Support information is collected through the multiple channels including the Websites, the cloud products, the tools, the blog, email, the community forum and the support portal.
    • Audio/Video Recordings and Transcripts: We may record and transcribe sales calls hosted on various videoconferencing technologies to enable our sales and support teams to share conversational insights, create training and presentations, and improve their internal processes. This information may be collected for all users of our Services.
    • Operational content you provide through the use of the Services: We collect and store information that is required to ensure the services we provide you operate. This may include but are not limited to: the summary and description of work items, roadmap data, planning data, task information, customer profile and other metadata, activity data, and comments. Content also includes any code, documents, images, files and links you upload to the Services. This is collected for all users of the Services.
    • Other Content You Submit: We may also collect other content that you submit to our Services. For example: feedback, comments and blog posts, or when you participate in any interactive features, surveys, contests, promotions, prize draws, activities or events. When you participate in interactive channels, we may collect and process information for demographic analysis. Such collection is not tied to any specific products, but may be collected through the Websites and Services.
  • Information We Collect Automatically About Your User of the Services:

    During the operation of the Services, we may collection some Personal Data automatically, for example:
    • Device Information and Identifiers: When you access and use our Services, we may automatically collect information about your device, which may include: device type, your device operating system, browser type and version, language preference, IP address, hardware identifiers, device dimensions, and mobile IDs. This information may be collected through any use of the Services.
    • Subscription Data: We may automatically collect information about the number of active users, licensing timetables, historical user count, and IP address. This is collected for paid users of our Services.
    • Services Usage Data: Services Usage Data is broken into two categories: Optional Data and Operational Data. Optional Data is aggregated metrics regarding activity and feature usage that provide insights into the success of stages and features. Operational Data is aggregated metrics that track how value is delivered through the use of the Services and provide insights into optimal customer implementation.

      Both categories of Services Usage Data can be tied to the region and account data, but the information does not contain any other individual user data. This is collected for all users of the Services.
    • Events Data: In addition to Services Usage Data, iterateBUILD also uses event analytics, such as browsing duration, page clicks and page views, in a pseudonymized form to gain insights into end-to-end user behavior. This is collected for all users of the Services.
    • Website Usage Data: When you visit our Websites, we automatically log information about how you interact with the sites, such as the referring site, date and time of visit, and the pages you have viewed or links you have clicked.
    • Cookies and Similar Tracking Technologies: iterateBUILD uses cookies and similar technologies to provide functionality, such as storing your settings, and to recognize you as you use our Services. Please review our Cookie Policy to learn about our practices and the controls we provide you.
    • Email marketing: When we send you emails, they may include technology such as a web beacon, that tells us your device type, email client, and whether you have received and opened an email, or clicked on any links contained in the email.
    • Buttons, tools, and content from other companies: Our Services may include links or buttons to third-party services such as Facebook and Twitter. We may collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, some information from your browser may automatically be sent to the other company. Please read those company's privacy policy/statement for more information.
  • Information from Third-Parties and Partners

    We may also collect Personal Data from other parties in the following ways:
    • Vendors and Partners: iterateBUILD may receive information about you from third-parties such as vendors, resellers, partners, or affiliates. For example, we receive information from our resellers about you and your orders, or we may supplement the data we collect with demographic information licensed from third-parties in order to personalize the Services and our offers to you.

      Likewise, our sales, marketing, and recruiting teams may receive access to third-party databases containing information to enrich business contacts and other corporate data, or we may receive social listening data from companies that monitor public posts.
    • Third-Party sign-in services: iterateBUILD allows you to sign up for/in to our Services using third-party accounts, such as justAddFlow, LinkedIn, Github, Facebook or Google. When you give permission for this to happen, iterateBUILD will receive information about you from your third-party account, such as name, email address, location and demographic information.
    • Other users of the Services: Other users of the Services may provide information about you when they submit issues and comments, work items, or we may receive information when you are designated as a representative, member, contractor or administrator on your company's or teams' account.

      Note: When you are asked to provide personal data, you may decline. And you may use web browsers or operating system controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information that is necessary for certain products or features, those products, features, APIs or subsets of services may not be available or function correctly.

What Personal Data is Not Collected by iterateBUILD?

iterateBUILD does not intentionally collect sensitive Personal Data, such as social security numbers, genetic data, health information, sexual orientation or religious information. Although iterateBUILD does not request or intentionally collect any sensitive Personal Data, we realize that users might store this kind of information in our Services. If Personal Data is stored in our tools or Services then the owner is responsible for its processing.

If you are a child under the age of 13, you may not have an account. With the exception of Educational Licenses, iterateBUILD does not knowingly collect information from, or direct any of our Services to, children under 13. If we learn or have reason to suspect that a user is under the age of 13, we will close the child's account.

  • How Does iterateBUILD use my Personal Data?

    iterateBUILD uses your Personal Data for the following purposes:
    • To create your account, identify and authenticate your access to the Services and provide you with the Services you have requested;
    • To process your payment for the Services you have purchased;
    • To understand how our Services are used and to improve our Services;
    • To provide personalized experiences;
    • To conduct user research and development;
    • To send you important information about the Services;
    • To send you information you have requested;
    • To send you advertising, marketing content, offers, promotions, newsletters, surveys or other information;
    • To provide you a forum to comment on or discuss the Services;
    • To create digital productions and manage events;
    • To provide trainings and learning opportunities;
    • To enable partners to register and track deals;
    • To provide delivery and productivity management recommendations through machine-learning;
    • To respond to your requests for customer support;
    • To improve the security of and troubleshoot our Services, as necessary to perform the contract governing your use of our applications or to communicate with you;
    • To detect, prevent, or otherwise address fraud and abuse to protect you, iterateBUILD, and third-parties;
    • To enforce the legal terms that govern our Services;
    • To comply with our legal obligations;
    • To protect the rights, safety and property of iterateBUILD, you, or any third-party; and
    • For other purposes, for which we obtain your consent.

Legal Basis for the Processing of your Personal Data

Note: Regardless of where you are located, you may withdraw your Consent for any specific purpose or object to the processing of your Personal Data at any time without fear of retaliation.
  • General Data Protection Regulation

    When our processing is subject to international laws, including but not limited to the General Data Protection Regulation ("GDPR") that governs individuals located in the European Economic Area ("EEA"), we collect and process your Personal Data using one or more of the following legal bases set out by applicable law:
    • Performance of a contract: We use your Personal Data to provide the Services you have subscribed to, and to complete and administer the contract you have entered into with iterateBUILD, which includes the Subscription Agreement, the Website Terms of Use, and any agreement to process payment information.
    • Legitimate Interests: We use your Personal Data for our legitimate interests, such as to provide you with relevant content, communicate with business leads, improve our products and services, and for administrative, security, fraud prevention and legal purposes. You may object to the processing of your Personal Data for these purposes at any time.
    • Consent: We may use your Personal Data, with your consent, for specific purposes such as marketing, surveys, call recordings, and research. You may withdraw your consent for the specific purpose or object to the processing of your Personal Data at any time.
    • Compliance with a Legal Obligation: We may use your Personal Data in connection with legal claims, regulatory compliance, and audits.

With Whom does iterateBUILD share my Personal Data?

  • We may share each of the categories of Personal Data we collect with the types of third-parties described below, for the following business purposes:
    • Sharing with Users and the Public: We may share your Personal Data with other users of the Services and with the public if you choose to make your Profile public. You have control over what information is public. To change your settings, go to User Settings in your profile. You should also be aware that any information you may be publicly available and you should consider this carefully when interacting with the Services.
    • Sharing with Managed Accounts and Administrators: If you have created a iterateBUILD account with your corporate email address, we may share your Personal Data with your Company if your Company enters into a commercial relationship with iterateBUILD. If this happens, then your use of the software and your account is subject to the terms and any data protection agreement between your Company and iterateBUILD.

      In the event you change the email address on your account from a corporate email address to a personal email address and, thereafter, your Company enters into a commercial relationship with iterateBUILD, your Personal Data related to that account will not be shared with your Company.

      iterateBUILD will not link an account to a Company based on retroactive use of a corporate email. In addition, if you choose to become a member of an account, your username, email address, IP address, the date when access was granted, the date when access expires, and your access role will be shared with the group owners of that account.
    • Sharing with Service Providers: We may share your Personal Data with our service providers. These are companies who provide services on our behalf, such as hosting our Services, marketing, advertising, social, analytics, support ticketing, credit card processing, security and other such similar services.

      These companies are subject to contractual requirements that govern the security and confidentiality of your information. For example, we use analytics providers, such as Google Analytics, to help us understand the operation and performance of our Services. To learn about how Google uses and shares data it collects through its services, please visit
    • Sharing with Partners and Resellers: iterateBUILD may work with third-parties who provide sales, consulting, support and technical services for our Services. Where permitted and with your consent (if required), we may share your data with these partners and resellers.
    • Sharing for Fraud and Prevention Abuse: We may share your information when we have a good faith belief that the disclosure is necessary to prevent fraud, abuse of our services, defend against attacks, and to protect the safety of iterateBUILD, our users or the public at large.
    • Law Enforcement: iterateBUILD may disclose Personal Data or other information we collect about you to law enforcement if required in response to a valid subpoena, court order, search warrant, a similar government order, or when we believe in good faith that disclosure is necessary to comply with our legal obligations, to protect our property or rights, or those of third-parties or the public at large.
    • Merger or Acquisition: We may share your Personal Data if we are involved in a merger, sale, or acquisition of corporate entities or business units. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of your Personal Data, and we will notify you on our website or by email before any transfer of your Personal Data.

Sharing Personal Data across national borders

Our Services are hosted in the United States and information we collect will be stored and processed on servers in the United States. Our employees, contractors, affiliated organizations, service providers, and sub-processors that process Personal Data may be located in the United States or other countries outside of your home country.

If you reside in the EEA, United Kingdom, or Switzerland, and we transfer information about you to a jurisdiction that has not been found by the European Commission to have adequate data protections, we will use available safeguards and legal mechanisms to help ensure your rights and protections, including using Standard Contractual Clauses or obtaining your consent.

How does iterateBUILD Secure my Personal Data?

iterateBUILD and its partners work hard to protect your Personal Data. We employ administrative, technical, and physical security controls where appropriate, to protect your information.

Data Retention

In order to protect your Personal Data, iterateBUILD will only retain your Personal Data for as long as your account is active or as needed to perform our contractual obligations, provide you the Services, comply with legal obligations, resolve disputes, preserve legal rights, or enforce our agreements.

iterateBUILD reserves the right to delete inactive accounts, projects, namespaces, and associated content. iterateBUILD may deem an account, project, or namespace inactive based on various criteria, including, but not limited to, the account creation date, the last time there was a valid log-in, and the date of the last contribution. If we plan to delete your account or data, we will provide advance notice by sending a message to the email address registered to your account. iterateBUILD encourages you to utilize your account on occasion to avoid the risk of being deemed inactive.

What are my rights and choices regarding Personal Data?

  • You have the right to access, correct, restrict or delete your Personal Data, and to port your Personal Data to another company. While these rights may vary by jurisdiction, iterateBUILD provides you with the same rights and choices, no matter where you live. We provide these rights free of charge unless your requests are manifestly unfounded and excessive. You may exercise your choices and rights as follows:
    • To opt out of email marketing: You may opt-out of email marketing by clicking the “unsubscribe” link located at the bottom of any marketing email you receive. You may continue to receive transactional email messages about your account and the Service after you have unsubscribed.
    • To opt-out of Interest-based advertising: If you wish to opt-out of interest-based advertising, please visit the Cookie Policy to see your options.
    • Request a copy of your information: You may request a copy of the Personal Data that iterateBUILD has about you.
    • Update your Information: If you already have an account, you may access, update, or alter your user profile information by logging into your account and updating profile settings.
    • To delete your Account: If you only want to delete your SaaS account, you may do so by logging into your account and going to the “Delete my Account” option in your profile settings.

      If your account is tied to a Company that has entered into a commercial relationship with iterateBUILD, you will have to ask your Company administrator to remove your account from that corporate namespace before we can delete it. Once your account is no longer associated with that corporate namespace, iterateBUILD will process your deletion request according to the process stated herein.

      Please note that due to the nature of our Services, we may retain limited Personal Data indefinitely in order to provide a transactional history. For example, if you provide your information in connection with a blog post or comment, we may display that information even if you have deleted your account as we do not automatically delete community posts. Also, if you contribute to a public project (not owned by iterateBUILD) or community library, and you provide your Personal Data in connection with that contribution, your Personal Data will be embedded and publicly displayed with your contribution, and we will not be able to delete or erase it because doing so would break the things.

      If you contribute to a iterateBUILD owned project or account by commenting in, or creating a work item or digital artifact and you provide your Personal Data in connection with that contribution, your Personal Data associated with your contribution will be deleted and attributed to a ghost user. However, please note that if the content of the contribution contains Personal Data, this information would remain and you will need to submit a specific request to have this information deleted.
    • To inform your Supervisory Authority: In the unlikely event you disagree with our handling of your request, you have the right to file a complaint with the competent supervisory authority in your jurisdiction.

Other important privacy information

  • Policy Changes

    • iterateBUILD may change its Privacy Policy from time to time. When we do, we will update the date at the top of this Policy. If we decide to make a significant change to our Privacy Policy, we will post a notice of the update on the homepage of our Website. We may also provide notification via email of any material changes to our Privacy Policy.
  • Contact Us

    • Your information is controlled by iterateBUILD. If you have questions or concerns about the way we are handling your Personal Data, please email us with the subject line "Privacy Concern" at
    • Last update date: Jun 1st 2023.
Note: Elements of our privacy document have benefited from the work of GitLab's excellent privacy policy.
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